Job Description for

Digital Account Manager


Hi there!

If you're reading this, it’s great to meet you {insert name here}.

FLUX Agency is looking for an Account Manager on a part-time basis to come on board and be the face and voice that our awesome clients rely on to get updates on their project and generally feel the love from Flux.


You:
Having experience in previous client-focused roles is definitely desired. You might not have necessarily been in a digital agency role, but that's OK, we know skills and experience are transferable. You should definitely be into tech stuff as you will want to have some base level knowledge about the things you will be talking to clients about daily. If you've worked with Shopify great, if not, we will teach you about it. Most of our team are entrepreneurs and have side projects, so if you’re doing that, cool. The main things you need to be are; likeable, independent, and a hardworking problem solver who’s fun to hang out with.


Us:
Oh, you mean us? Well, we are ecommerce experts, Shopify ecommerce experts to be exact. We; strategise, conceptualise, design, develop, launch and grow leading brands on Shopify and Shopify PLUS. We have a hardworking, initiative driven culture. We’re laid back with super flexible working hours in exchange for high-quality work.


Who:
You can tell a shitload about someone by the company they keep, so here’s some of our friends:

http://thankyou.co
http://migoals.com
http://quadlockcase.com
http://rocboots.com
http://koja.com.au
http://ettitude.com.au
http://saucedpastabar.com
https://hugosleep.com.au/


Job:
As our account manager, you'll be the day to day contact for our clients. You'll be the triage nurse between the client and our internal team. Simple. You will be required to use a couple of our productivity and project tools to keep up communication with the internal team and also with our Clients. There will be times when you will need to interpret and followup questions from the Client which are of a more technical nature.


When:
This is a part-time role. You can work remotely most days (if you want - We have an office in Caulfield). The expectation is that you'll be available between 11am and 1pm daily to answer any questions the client may have and pass on any updates we need them to know. Then be in the office on Thursday for (most) of the day for internal catchups and afterwork drinks from our small but substantial whisky bar.


Must Haves:
High level of computer literacy Great written and verbal communication skills ABN Own computer Own phone Can-do attitude

We're Looking For

A Digital account manager


You'll have experience in previous client-focused roles is definitely desired. You might not have necessarily been in a digital agency role, but that's OK, we know skills and experience are transferable. You should definitely be into tech stuff as you will want to have some base level knowledge about the things you will be talking to clients about daily. If you've worked with Shopify great, if not, we will teach you about it.


Learn More about the role

We're Looking For

A Digital Project Manager


Don't let “digital” scare you off. We understand people are flexible and skills are transferable. So if you’re in construction or another industry but want to make a change to tech and digital, keep reading. Most important is your aptitude and the ability to manage multiple projects and teams efficiently and get projects done. But, you should be into tech stuff; Checking out new websites, keeping your pulse on new products and just general geeking out.


Learn More about the role

We're Looking For

User interface Design


Designing ecommerce is different to normal web design and the more online stores you have designed the better. If you’ve worked with Shopify great, if not, we can teach you. Most important is that you understand customer journeys through buying processes and have a fine eye for design.


Learn More about the role

We're Looking For

A Front end developer


You will have demonstrated experience building Shopify and Shopify Plus sites and also experience with shopify apps. You will have good verbal and written communication skills and you will have s solid understanding of ‘good’ UI/UX. Producing high quality work first time around will be a key driver in your success criterias. You need to be logical, precise, driven and a great time manager.


Learn More about the role